Don’t Come Back

Tonight, my wife and I decided to get out of the house for a bit. So we drove to Highpoint and walked around level one looking at the menus on display outside the eateries. We decided to eat at La Porchetta, as it’s quite good value, and I felt like eating a veal parmigiana. We placed our order, and waited, and waited, and waited…

After twenty-five minutes of waiting, we asked a waitress how our meals were coming along. She went off to the kitchen, and came back to tell us, apologetically, that whoever took our order didn’t put it in properly, so our meals weren’t being cooked at all. Now that’s pretty poor service, so we decided we’d go somewhere else.

But before we left, I thought I’d let the manager know that I wasn’t happy. And his response? No apology; no offer to make it up to us; just a justification. If he’d been nice about it, I might have forgotten the incident and come back next time I feel like pizza. But that just goes to show how little regard he has for his customers. Well, I won’t be coming back. Next time I want La Porchetta, I’ll go to Braybrook or North Melbourne. I’ll also go out of my way to let other people know, and encourage them to take their business elsewhere.

(Oh, and we ended up eating at the Pancake Parlour – the main/dessert/wine dinner package was quite good value, not to mention delicious, and the service was a lot better.)

This entry was posted on Friday, 5 October, 2007 at 10:51 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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