As of yesterday, my Internet connection has finally started working. It’s been unbelievably frustrating, and I cannot in good conscience recommend naked ADSL Internet – I honestly thing it would be a better experience to get Telstra or Optus cable. There are too many levels of indirection between you and the people who actually get stuff done with ADSL, and it would appear that communication is poor and contractors are incompetent.

I needed a brand-new service, as there was no existing POTS or DSL line – only Telstra cable and CATV. There was a lengthy waiting period, and after the installation date, I called an electrician to wire up a socket. It turned out the MDF hadn’t been tagged. After much arguing, Internode sent someone out to tag it properly. However, I had to call out (and pay) an electrician to jumper it. So if your ISP tells you your MDF or boundary point is tagged, don’t believe them – check for yourself before you call out an electrician.

At this point, I had a socket connected to the correct cable and pair, but still no DSL. Internode insisted that I find an analog telephone to listen to the line. I want naked DSL – why should I need an analog telephone? Anyway, I discovered that I had a POTS service of some kind, and even found out what its number was, and told Internode. They informed me that they needed a technician to come and “perform tests”. It took another week for the guy to come out, and he didn’t arrive on time. He just confirmed what I’d told them: my socket was connected to the correct cable and pair, but had POTS service. Apparently they don’t believe their customers.

After this, it took another day for the exchange to be patched correctly. I now have a working Internet connection, but my high-speed ADSL2+ here is barely faster than my plain ADSL1 in Melbourne, and I now have to fight for a refund for the period when I was being billed for a service that didn’t work. If you’re thinking of getting naked ADSL, save yourself the trouble and get something where a single vendor is responsible for the whole solution. Cable Internet or ADSL with a Telstra DSLAM would be a whole lot less trouble.

This entry was posted on Saturday, 30 January, 2010 at 11:10 am and is filed under Internet, Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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